1.1 The goods sold by Ristosubito s.a.s. covered by warranty according to D.Ls.206/05. Items purchased by "end consumers" (private persons) are supplied with a 24 months parts warranty for manufacturing defects. In every other case items are sold with a 12 months parts warranty.
As according to D.Lgs. 206/05, the warranty covers manufacturing defects, provided that the goods are used correctly in respect of their purpose. In the unlikely event of manufacturing defects, Ristosubito s.a.s.will deliver the equivalent spare parts required for free. Labour, on the other hand, is at the Customer's cost.
Purchased goods must be checked within 5 days from delivery. Any damages noticed at delivery must be claimed to Ristosubito s.a.s. within 5 days from receipt of goods to [email protected] with reference to our product code, details and photographs of the damages.
Replaced goods covered by warranty will be collected and checked for the damages claimed. Pick-up date and time will be arranged with the Customer. Goods must be returned appropriately sealed in their original packaging, all parts included.
The return and re-delivery of replaced/repaired goods covered by warranty is arranged by Ristosubito s.a.s., but at the Customer's cost. Customers must keep original packaging and product literature of the purchased goods up until warranty expiry.
We recommend you keep a paper or digital copy of our "general terms of sale and purchase" valid at the time of contract (reception of customer order).
1.2 IN THE EVENT OF TRANSPORT DAMAGE
If there are any damages to the package during off-loading, please follow the instructions here below:
SIGN CONDITIONALLY: please accept the package and sign the delivery note specifying "I accept conditionally". This way, once you open the package and acknowledge the damage, you will be able to receive a refund promptly.
REFUSE THE DAMAGED PACKAGE: please refuse the package if you are not able to accept it and sign conditionally or if the package is clearly damaged, without having to open it to check it.
