FAQ


Products and orders

 

How can I search for a product?

If you want to search for a specific product, please use the search box located in the header of the site. Enter the information you're looking for and you will see a list of corresponding results.

A company can make orders on your website?

Yes, RistoSubito also accepts orders from companies. To receive an invoice, please fill out the fields when registering.



What should I do if I want my order to be shipped to an different address from the one I wrote in your account? 

After confirming the products in your shopping cart, you can specify a different address for the shipping.

 

Manage My Account

 

I forgot my account password. What should I do? 

If you do not remember the password, you can use Password recovery on the login page.


How can I change the information in my account?

To change the information in your account you have to log in and click Update Account Information in the My Account section.


Do I need to create an account to buy?

Yes, If you want to place an order on this website, you must create an account. The account can also be created after adding products to the cart.


Can I change my order after submitting?

If you want to change the order, please write to us using the Contact form available on the site. Please specify the order ID, you can find it in the order section.

Can I view a history of my orders?

To a view a history of your past orders, log in to your account and click on "Order sent". This will display a history of your orders.



GENERAL QUESTIONS

 

I want to buy a product that is not in stock. What can I do?

For more information about product availability, please write to us using the Contact form, located in the site's footer.


I would like to have additional information. What should I do?

In this case, please contact us using the Contact form on the website.

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